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FREQUENTLY ASKED QUESTIONS

  • What is the time difference in transit between Diamond Collection & Black Label Extensions?
    Diamond Collection Extensions are kept on hand, and ship 1-3 days after your order & payment are confirmed. Black Label Extensions are special order, and are shipped 5-7 days after your order & payment are confirmed.
  • Are your products suitable for children?
    Love Letter Luxury Hair Care products are recommended to be used on ages 2 and older. As with any consumer, we recommend any products be tested on the skin for allergies before being used in entirety.
  • I have questions that your site does not answer. How can I contact you?
    All questions and/or inquiries can be sent to info@thelovelettercollection.com
  • Is Love Letter Luxury Hair Care for natural hair only?
    Although our brand advocates for the health and growth of natural hair, Love Letter Luxury Hair Care can be used on all hair types.
  • What forms of payment do you accept?
    You can pay for your order with a debit card, credit card, or through PayPal at this time.
  • What is the difference in Diamond Collection (8A) & Black Label (10A) Extensions?
    8A grade hair is a premium grade 100% virgin unprocessed human remy hair with full cuticle laying in the direction of growth and a very strong hair shaft. With proper care, 8A hair bundles can last up to 2 years. 8A hair is considered to be very high quality. Grade 10A is the highest quality hair that you can buy. It’s 100% unprocessed virgin hair from one donor with thick ends and strong structure. You can dye 10A hair up to a white color without much damage. Grade 10A hair will tangle and mat less than your own hair and does not require much maintenance. Grade 10A extensions will last you for a very long time unless you process them. 10A hair extensions are very thick and durable.
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